Return & Refund Policy
Last updated: January 2026
Our Return Promise
At Deosai, we want you to be completely satisfied with your purchase. If you're not happy with your order for any reason, we offer a hassle-free return and refund process.
We stand behind the quality of our products and are committed to making returns as easy as possible.
Return Eligibility
✅ You CAN Return Items If:
- •Product is defective
Torn, damaged, stained, broken stitching, or other manufacturing defects
- •Wrong item delivered
Wrong size, color, or completely different product than ordered
- •Wrong quantity delivered
Received fewer or more items than ordered
- •Manufacturing fault
Issues with zippers, buttons, seams, or other construction problems
❌ You CANNOT Return Items If (IMPORTANT):
- •Customer changed their mind
- •Size doesn't fit (unless you offer size exchange)
- •Color looks different on screen
- •Worn, washed, or used items
- •Sale / discounted items
- •Parcel refused at doorstep (COD abuse)
How to Return an Item
Step 1: Contact Us
Initiate your return by contacting our customer service team:
- Email: deosai2000@gmail.com
- Phone: +92-XXX-XXXXXXX
- Include your order number and reason for return
Step 2: Get Return Authorization
Our team will review your request and provide you with a Return Authorization Number (RAN) and return instructions within 24 hours.
Step 3: Ship or Schedule Pickup
You have two options:
- Free Pickup: We'll arrange a courier to pick up the item from your address
- Self-Ship: Ship the item to our returns address
Cash on Delivery (COD) Protection
🛡️ Your COD Orders Are Protected
We understand that Cash on Delivery orders require extra trust. That's why we've implemented special protections for COD customers to ensure a safe and secure shopping experience.
COD Return & Refund Process
📦 Inspect Before Payment
You have the right to inspect your package before making payment to the courier:
- Check the package for visible damage
- Verify the product matches your order
- Refuse delivery if something seems wrong
💰 Easy COD Refunds
If you need to return a COD order:
- Contact us within 7 days of delivery
- We'll arrange free pickup from your address
- Provide your bank account details for refund
- Refund processed within 7-10 business days after inspection
🔒 Fraud Protection
We protect both customers and our business from COD fraud:
- All COD orders are verified before dispatch
- We may call to confirm large COD orders
- Repeated order cancellations may affect COD eligibility
- We reserve the right to limit COD for suspicious activity
✅ COD Best Practices
- Keep exact change ready for the delivery person
- Be available at the delivery address during expected delivery time
- Inspect the package thoroughly before payment
- Keep your receipt as proof of purchase
Why We Protect COD Customers
We know that choosing Cash on Delivery means you're placing trust in us before seeing the product. We honor that trust by:
- Ensuring product quality before dispatch
- Providing clear product descriptions and images
- Offering the same return rights as prepaid orders
- Making refunds quick and hassle-free
- Maintaining transparent communication throughout
Refund Timeline
💳 Online Payments
Refunded to your original payment method
Processing time: 5-10 business days
💵 Cash on Delivery
Refunded via bank transfer
Processing time: 7-10 business days
Questions About Returns?
If you have any questions about our return and refund policy, please contact us at:
deosai2000@gmail.com
We're here to make your return experience as smooth as possible.