Terms & Conditions

Checkout Information

• You must provide accurate and complete information during checkout
• You are responsible for the accuracy of your shipping and payment details
• You must notify us immediately of any errors in your order information
• You are responsible for all orders placed using your information

Prohibited Activities

You agree not to:

• Use our services for any illegal or unauthorized purpose
• Attempt to gain unauthorized access to our systems or networks
• Interfere with or disrupt the operation of our website
• Use automated systems to access our website without permission
• Impersonate another person or entity
• Engage in fraudulent activities or payment disputes in bad faith

Order Acceptance

All orders are subject to acceptance and availability. We reserve the right to refuse or cancel any order for any reason, including but not limited to product availability, errors in pricing or product information, or suspected fraudulent activity.

Pricing

All prices are listed in Pakistani Rupees (PKR) and are subject to change without notice. We make every effort to ensure pricing accuracy, but errors may occur.

If a product is listed at an incorrect price due to an error, we reserve the right to cancel the order and refund you in full.

Payment

Payment must be made at the time of order placement (for online payments) or upon delivery (for Cash on Delivery). All payments are processed securely through our payment partners.

Step 1: Contact Customer Service

If you have any concerns or disputes regarding your order, product quality, delivery, or any other matter, please contact our customer service team first:

• Email: deosai2000@gmail.com
• Phone: +92-XXX-XXXXXXX
• Response time: Within 24 hours

Most issues can be resolved quickly through direct communication with our support team.

Step 2: Formal Complaint

If your issue is not resolved to your satisfaction within 7 business days, you may file a formal complaint by:

• Sending a detailed written complaint to deosai2000@gmail.com
• Including your order number, description of the issue, and desired resolution
• Providing any supporting documentation (photos, receipts, correspondence)

We will review your complaint and respond within 5 business days with a proposed resolution.

Step 3: Mediation

If we cannot reach a mutually acceptable resolution through direct communication, both parties agree to attempt to resolve the dispute through good-faith mediation before pursuing legal action.